I fixed a problem that I’ve been working on for three and a half weeks today. That was elapsed time but I probably spent 5 person days on it. Too bad all I’ll get is flack for not moving ahead on other projects quickly enough. It’s not a problem that I can even explain to my users; they lose interest and eyes glaze over before I am finished with the first sentence of three paragraphs.
Poor me…lonely IT Director…nobody understands me. Why is there such a gap between those of us that create and maintain technology and those that we serve? I enjoy working with, thinking and talking about technology…not just the toys aspect but the social and educational impact. My non-tech friends, and I’m not in a place that is blessed with local tech friends (never have been), have no interest. They can’t connect their email and browsing with the societal changes that are on the way.
However there is hope, hope in our students. They are curious, unafraid and eager to explore. This doesn’t come with a bunch of knowledge and experience. It’s necessary to scale down their ideas (this one took a couple of years to realize) and do a lot of background training, but it’s worth it.
I have a set of IT Interns each semester. We’re an IB School, so this counts as part of their CAS Service hours. Part of their duties are to ensure that the dorm labs are working, have paper and report student feedback on the wireless system, etc. The other part is to assist the IT Department in projects that are about building and adding to our capabilities.
For several years, I tried many different tactics to get some finished product. It always seemed like the interns were just not up to what I wanted them to do, no matter how much instruction I provided. We tried inventorying and sorting software installation disks, fixing hardware, researching and evaluating CMS systems, rewriting the Intranet. Nothing worked, except the brilliant student who repaired a dinged up interactive white board.
Finally, this year, we hit on a formula that seems to be working better. Firstly, I turned over the facilitation of the Internship to my Help Desk Technician. He’s taken a serious interest in it and provided me relief to attend the myriad of meetings that always seem to arise during the CAS time period without cancelling that week’s internship.
Secondly, we hit on a project that is doable. We’re rebuilding obsolete systems for redistribution in the community. With a four year workstation replacement policy, I have a number of old but still working systems to deal with each year. I’ve tried this in years past, but with a linux rebuild and it never worked, because the learning curve was too steep. However, my Network Administrator suggested that we use the OEM Windows software that came licensed with the systems and install a Windows version of Open Office. This flattened the learning curve and in the two weeks, they actually built the first prototypes. They are now working out the package of other FOSSware that we’ll put on the systems and will be ready to Ghost the whole inital lot of 35 systems within the next two sessions.
So my tech life is not quite so lonely as I might think. Yea students!